Lumen
Talk to us
Most questions have an answer already written, and the fastest way to get it is the Telegram bot. If your question is not in there, reply to it and a person picks it up in the same conversation.
Telegram
@Lumen_Answer_bot
Casting, saving video, blocking, purchases, updates. Usually answered in under a minute,
day or night.
lumen@compliance-engine.io
For anything that needs a paper trail: refunds, privacy questions, press.
In the app
Menu → Feedback. Your message arrives with the app version attached, so the first reply does not have to ask which build you are on.
What to include
The site you were on, what you tapped, and the phone model. With those three we can usually reproduce a problem on the first try instead of the third.